ABOUT US

STRIVING TO CHANGE THE REPUTATION OF AN ENTIRE INDUSTRY

When you need Austin auto repairs or maintenance, do you just pull into the first big chain you see because “they’re all the same?” Do you hesitate to hand your vehicle over to the techs because you’re sure they’re going to overcharge and under-explain? Can you actually use the phrase “my mechanic” with confidence – or you even know the name of the mechanic working on your prized possession?

If you’ve ever had reason to feel unsatisfied with your auto shop experience, then it’s time you talked to us. Genuine Car Care feels the same way most people do about the automotive repair industry. That’s why we’re on a quest to change that impression, one delighted customer at a time.

What makes Genuine Car Care stand out from the competition? You’ll find a big clue in our name. We build genuine, honest, trust-based personal relationships with each and every person who relies on us for Austin automotive service. You’ll know our names, and we’ll know yours, and that’s how it should be. You can talk to us about your automotive worries, and we’ll explain your options in clear, non-technical language. We’ll tell you when your car needs maintenance or repairs – and we’ll also tell you when it doesn’t. Our decades of experience and expertise allow us to make any fixes efficiently and accurately, and with guaranteed quality.

Why do we go to all this effort to provide such comprehensive one-to-one care? Because that’s what we would want if someone was working on our vehicles, and it’s what cements customer loyalty for life. We want you to come back – and you’ll want to come back after you’ve experienced our level of quality. So forget the “big-box” auto franchises and get the personalized care you and your car deserve. Contact Genuine Car Care and give us a test drive. You’ll soon understand how good the phrase “my mechanic” can sound!

Meet Dwayne Saunders

Dwayne Saunders took a long, hard road to reach his current status as owner/operator of Genuine Car Care – but he wouldn’t have it any other way since he feels that the best part of life is the struggle. After a hard adolescence living mostly on his own, Dwayne was still struggling at age 22 when he finally found his way into the automotive industry via one of the country’s largest tire chains. From there he moved into automotive repair in 1996, working his way up the management ladder at a leading repair service in Round Rock. Here he learned priceless lessons from the owner (Dave), who taught him the value of putting customer relationships before money on every single job. To this day, Dwayne always seeks to win lifetime fans instead of just focusing on short-term profit.

In January of 2017, Dwayne put these life lessons to good use by opening Genuine Car Care in the Lakeway area, with the encouragement of countless people who believed in him and urged him to bring his brand of customer service and automotive skill to area residents. He’s that guy you can always call to ask for advice, schedule repairs or discuss any automotive concern. Dwayne, his wife, and his 7 beautiful children are rooted in this community, and Dwayne is committed to providing folks just like you with top-quality automotive services for many years to come.

Come Talk to Us!

Now that you’ve gotten acquainted with our caring professionals here at Genuine Car Care, why not come and meet us in person? Stop by our automotive shop to receive any necessary inspections, fix that nagging problem you’ve been meaning to deal with, or just say hello and get to know us – because we want to get to know you, too!

ASSOCIATED WITH THESE BRANDS

Services

  • Oil Change/Maintenance
  • Suspension Repair
  • Transmission Repair
  • Air Conditioning Repair
  • Engine Repair
  • Diagnostics

Free Services

  • Concierge Service
  • AC Check
  • Tire Rotation w/ Oil Change
  • Brake Check
  • Engine Check
  • 2 Year or 24,000 Mile Warranty
  • Lifetime Warranty on Selected Parts